Privacy Policy

Welcome to [Your Pet Hospital Name]! These Terms and Conditions govern your access to and use of our website, services, and facilities. By visiting our website or using our services, you accept and agree to adhere to the following Terms and Conditions. If you do not agree with any part of these Terms, please refrain from using our services.
1. Acceptance of Terms
By using our website or services, you confirm that you are at least 18 years of age or have parental or legal guardian consent. Your continued use of our website or services indicates your agreement to these Terms and any future amendments we may implement.
2. Scope of Services
We provide a range of veterinary care, grooming, boarding, and related pet services to ensure the health and well-being of your pets. Services offered may vary depending on location and availability. While we strive to provide comprehensive care, some services may require referral to specialists or third-party providers.
3. Appointments and Scheduling
Scheduling: Appointments can be booked via our website, phone, or in person. Online booking may require account registration and acceptance of our privacy policy.
Confirmation: Once an appointment is confirmed, you will receive a notification through your chosen communication method.
Cancellations and Rescheduling: We require at least 24 hours' notice for cancellations or rescheduling. Missed appointments or late cancellations may incur a fee to compensate for our time and resources.
4. Medical Records and Pet Information
To provide the best care for your pet, you may be required to submit accurate and complete information regarding your pet’s health history, vaccination records, and other relevant details. It is your responsibility to ensure this information is up-to-date. We will maintain your records securely in compliance with our privacy policy.
5. Payment Terms
Payment Method: Payments are due at the time of service unless a prior agreement is made. We accept cash, credit/debit cards, and other payment methods as specified on our website.
Estimates: Upon request, we can provide an estimate for services. Please note that actual costs may vary due to unforeseen circumstances or additional treatment requirements.
Refund Policy: Refunds for prepaid services will only be issued in specific circumstances, as determined at our discretion.
6. Emergencies
Emergency care is available during our designated hours. If you require urgent care outside of these hours, we recommend contacting an alternative emergency pet clinic. Emergency cases will be prioritized, which may result in delays for scheduled appointments.
7. Pet Behavior and Safety
All pets must be restrained on a leash or in an appropriate carrier when visiting our facilities.
Owners are responsible for their pet’s behavior. Aggressive or unmanageable pets may be refused service to ensure the safety of our staff and other visitors.
Pets exhibiting signs of contagious illness may require special handling or isolation to prevent the spread of disease.
8. Liability
While we exercise utmost care and professionalism, the nature of medical and grooming services involves some inherent risks. By using our services, you agree that [Your Pet Hospital Name] and its staff will not be held liable for:
Any complications arising from treatments performed, unless caused by gross negligence.
Injuries or illnesses resulting from undisclosed pre-existing conditions.
Loss or injury resulting from natural disasters or unforeseen events.
9. Third-Party Services and Referrals
In certain cases, we may refer your pet to a third-party specialist or service provider. While we carefully select our partners, we are not responsible for the services provided by third parties. Any agreements or disputes must be addressed directly with the third-party provider.
10. Intellectual Property
All content on our website, including text, images, logos, and graphics, is the property of [Your Pet Hospital Name]. You may not reproduce, distribute, or use this content without prior written consent.
11. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
12. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes your acceptance of the revised Terms.
13. Governing Law
These Terms and Conditions are governed by the laws of [Your State/Country]. Any disputes arising from the use of our services will be resolved under the jurisdiction of the courts of [Your State/Country].
14. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us at:
[Your Pet Hospital Name]